The National Emergency Management Agency (NEMA) yesterday marked the global celebration of Customer Service Week 2024 under the theme “Above and Beyond.”
At the event, NEMA’s Director General, Mrs. Zubaida Umar, emphasized that the agency’s commitment to customer service is essential in fostering trust and confidence in its operations. NEMA’s services are designed to be responsive, people-centered, and focused on the needs of those most vulnerable, especially victims of emergencies and disasters.
Mrs. Umar highlighted that the core of NEMA’s mission is to deliver exceptional service to both its customers and stakeholders. She noted, “Our customers, whether victims of natural disasters, displaced persons, or communities affected by crises, rely on us to provide timely, efficient, and compassionate assistance.”
The theme, “Above and Beyond,” is particularly relevant to NEMA’s work. In the field of emergency management, the quality of service can be the deciding factor between life and death. Mrs. Umar stressed that the empathy, professionalism, and dedication shown by NEMA’s personnel in their interactions with affected individuals and communities reflect the agency’s core values of service, integrity, and humanity.
Mrs. Umar also acknowledged the unique challenges faced by NEMA employees, including the unpredictable nature of disasters, limited resources, and high-pressure environments. Despite these challenges, she commended the agency’s staff for their resilience and unwavering commitment to service excellence. “In times of disaster, your ability to stay calm, focused, and responsive to the needs of those affected is invaluable. The lives saved, communities rebuilt, and hope restored are a direct result of your hard work and dedication,” she said.
Looking forward, Mrs. Umar urged NEMA staff to continue innovating and seeking ways to improve service delivery. She emphasized the importance of embracing technological advancements, such as early warning systems, disaster mapping, and response coordination tools, to better serve the public.
In closing, Mrs. Umar reaffirmed NEMA’s commitment to achieving excellence in service delivery, innovation, and teamwork. “Together, we will continue to build a stronger and more responsive agency, standing ready to serve the people of this nation in their times of greatest need—above and beyond their expectations,” she concluded.
Customer Service Week at NEMA was celebrated with enthusiasm and vibrant participation, with staff and management coming together in a display of unity and diversity through their attire portraying diverse cultures across the country.
In her remarks, the Director General of NEMA, Mrs. Zubaida Umar, praised the dedication and hard work of the staff, encouraging them to maintain and even heighten their commitment to providing compassionate services to the public.
The Director of Special Duties, Hajiya Fatima Suleiman Kasim commended NEMA staff across the country for their service to humanity.
Other notable speeches came from the Director of Planning, Research, and Forecasting, Dr. Onimode Abdullahi Bandele, and the Special Assistant to the DG, Mr. Idris A. Mohammed, who both lauded the DG for superintending the event and the Director of Special Duties for the successful organization of the week’s activities in all NEMA offices across the country.
