Communications and IT Division

1.  Overview

The Communication/IT Division a is overseen by an Assistant Director with staff strength of 22. The staffs are currently spread out between the HQ and Zonal Offices. The Division is tasked to:

a)           Advise the management on the best practices in communications engineering.

b)          Advise the management on how to achieve efficient intra/inter Agency communications as well as communication with the general public for the purpose of disaster management.

c)           Supervise the installation of all Information and Communication Technology (ICT) systems of the Agency

d)          Operate and maintain the available ICT systems for optimal performance

e)           Acquisition and upgrade of ICT facilities in the Agency to meet international standards for disaster and emergency communication

f)            Ensure that all communications systems are serviceable at all times by updating the payment of license fees and other bills

g)           Management and maintenance of the Agency’s  Emergency Response Contact Centre

h)          Orientation and capacity building for NEMA staff on Emergency and Communication

i)             Perform other ad-hoc responsibilities as may be assigned by the Director and/or the Director General.

 

2. ACTIVITIES OF COMMUNICATIONS/IT DIVISION IN 2013

The Division has in 2013 carried out the following activities:

S/N

ACTIVITY/WORKSHOP/CONFERENCE

OBJECTIVES

PARTICIPANT

REMARKS

1

Setup and commissioning of 0800CALLNEMA Toll Free Contact Centre at the Agency’s Hqs.

 

 

To provide the public with capability to contact NEMA in times of disasters and emergencies, thereby allowing the Agency to monitor and respond to disaster and emergency in an efficient and  effective manner, to reduce loss of life and property.

 

General public, FRSC, NPF, NSCDC, NCC, FFS, NRC etc

 

2

Collaborated with the Nigerian Communications Commission (NCC) towards the completion of the pilot programmes of its Emergency Contact Centre in Minna, Niger State and Akwa, Anambra State

 The collaboration is aimed at the development and activation of a National Emergency Contact number (112) with contact centre in the Thirty Six (36) states of the Federation

Nigerian Communications Commission (NCC)

 

3

Ongoing upgrade of the Agency’s Cisco VOIP infrastructure at the Headquarters and Zonal offices

These will allow for the overhaul of the existing IP phone infrastructure in the Agency and in turn improve the Agency’s intra/inter-site communications capabilities

Zonal Offices and Hqs

 

4

Negotiating with Galaxy backbone Plc to facilitate upgrade of bandwidths and the deployment of Fibre optics link to the Zonal offices

This is to improve the availability and effectiveness of the Agency’s internet service at the HQ and Zonal offices

Galaxy Backbone, Zonal offices

 

5

Acquisition and deployment of AVG Internet Security Business Edition at the Headquarters and Zonal offices

To ensure the protection and security of the Agency’s computer system and network from virus attacks

Zonal Offices and Hqs

 

6

Advanced Specialised Call Centre Operator Training for communication staffs

This is to ensure that  call centre operators have the necessary skills required for them to effective man the Emergency Response Contact Centre (RCC)

Training Department

 

7

Upgrade of Biometric Time Attendance system for the Headquarters

The system allows management to monitor staff attendance and punctuality

Dept of Admin and Supply

 

8

Representation of NEMA at ITU Telecoms World 2013

The Telecomm World which is a forum for addressing the telecommunications policy, operations, regulatory and technical questions relating to ICT, Issues which are of key significance to NEMA’s use of emergency communication equipments

International Telecommunications Union (ITU), Federal Ministry of Communications, Nigerian Communications Commission

 

9

Collaboration with NCC/ITU on international conference

Collaborating with NCC/ITU on international conference on the regulations will aid the development of emergency communication spectrum management and keeping up with modern trends in ICT

Nigerian Communications Commission & ITU

 

10

Upgrade of NEMA analogue radio to digital radio’s

This involves the acquisition, deployment and installation of new Motorola, Codan digital radio, safe dispatch, Mampat radio, repeaters and antennas for the Hq and zonal offices

Hq and zonal offices

 

 

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